Privacy Notice

Who are we?

We’re Control Flow Technologies Limited, and we’re working with partners to help homes save water with our smart installations.

To make this happen, we sometimes need to process your personal information. This notice explains what we collect, why we need it, and how you can stay in control of your data.

Why we might have your information:

We may have your details because:

• You shared them with us
• We collected them from you during our work
• We received them from trusted partners like:
• Your housing provider or landlord
• Your local council
• Your water provider

What data we collect and why

We only collect what’s necessary and handle it responsibly under UK GDPR. This could include:

• Your name and address
• Contact details (phone and email)
• Email address (to enable us to contact you)
• Property details and unique identifiers
• Information about your home (type, occupancy, pets)
• Meter readings and water usage trends or habits
• Details of anyone acting on your behalf
• Any extra information from your housing provider or water company to help us work safely.

We use this information to:

• Arrange installation dates that suit you
• Plan your installation properly
• Send you a quick feedback survey after installation
• Answer any questions you might have

If you share details about disabilities or specific needs, we’ll only use them to make sure our service is safe and tailored for you.

We are committed to processing your information securely and confidentially.

The legal basis we rely on

The lawful bases we rely upon to process your information depend on what we need to use it for.

These can be:

• Contract – to deliver the service you’ve agreed to
• Legal obligations – when the law requires it
• Legitimate interests – like working with trusted contractors
• Your consent – and you can withdraw it anytime

Who we share your data with

Sometimes we need to share your data with:

• Our team and trusted service providers
• Your housing provider, water company, or local authority
• Emergency services or government bodies (if required)
• Anyone else, but only if it’s for safety, legal reasons, or you’ve agreed

How long we keep your personal data for

We will only keep your personal information for as long as necessary to fulfil the purpose we collected it for, or as required by law or contract. Sometimes we keep anonymised data for longer to help improve our services.

Your information rights

Under the UK GDPR you have the following information rights:

• to be informed about our processing of your personal data.
• to get copies of your personal data
• to correct or update your details
• to ask us to delete your data
• to limit how we can use your data
• to move your data to another provider
• to object to certain uses of your data
• to say no to automated decision making

You also have the right to make a data protection complaint to us.

Some rights apply only in certain situations, but we’ll always explain if that’s the case. For more details, visit the ICO website.

To exercise any of your information rights, please contact our Data Protection Officer, using the contact details below.

Your data is safe with us

Control Flow Technologies Group take information security seriously use strong physical, digital and operational safeguards to keep your information private.

How to contact us

You can contact our Data Protection Officer

By writing to:

DPO
Control Flow Technologies Limite
Unit 1C, Hylton Park Road
Sunderland
SR5 3HD

Or by calling

Telephone Number 0800 783 7007

Or emailing

Email: watersaving@controlflow.co.uk

How to complain

If you’re unhappy with how we handle your data, please tell us first. If you’re still not satisfied, you can contact the Information Commissioner’s Office:

By writing to

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF

Or by calling

Telephone number: 0303 123 1113 

Or online at

ICO Complaints - Make a complaint | ICO